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Catholic Store Leaflet Missal Customer Service / FAQ
How do I shop for items or place an order online?
See tips and instructions under the Order Info tab.
May I pay by e-check?
Yes, we now accept payments by electronic checking, or e-check. Please provide the routing and account numbers from your checking account in the appropriate boxes at Checkout. And don't worry, our website is secure! See the Privacy Policy tab for more details.
I'd like to ship a package to two different addresses. How do I do that?
We can accommodate only one shipping address per order. Please complete a separate order for each shipping address. Standard shipping and handling rates will apply to each order.
When can I expect my package?
Check our Shipping tab for rates chart, transit times, and RUSH shipping options
My order includes a backordered item. What can I expect?
If you place your order online with our Catholic store, Leaflet Missal, you will be notified via email with an expected date for your backordered item. The expected date is the date the item is due in our warehouse from our supplier. If the backorder is due within one week of your order date, we will hold your order for the backordered item. If the wait for the backorder will exceed one week, we will ship the available items promptly and follow up with a backorder shipment. No additional shipping and handling charges will be billed for the backorder shipment. This does not apply to orders with a personalized or special order item; see below.
. Please note that expected dates are approximate; delays beyond our control sometimes occur.
My order includes a personalized item. What can I expect?
Most personalized items from our Catholic store take extra time for fulfillment and delivery. For that reason, those items will show an "Out of Stock" status when you place your order. Processing times vary by item so please note the expected turnaround time listed in the product description.
Personalized orders may not be changed or cancelled once completed, so please verify all order information prior to commitment. Personalized items may not be returned or exchanged.
Orders that include a personalized item will be held and shipped when the personalized item is ready. If you wish to receive your other items ahead of the personalized item, please complete separate orders. Standard shipping and handling charges will be applied to each order.
I've selected a special order item. What does that mean?
Some of the items we offer are available from our Catholic store Leaflet Missal on a special order basis only. This means we do not regularly stock the item in our warehouse, but will place a special order for the item on your behalf.
Special orders may not be changed or cancelled once completed, so please verify all order information prior to commitment. Special order items may not be returned or exchanged.
Special orders usually take 3-4 weeks for delivery. Orders that include a special order item will be held and shipped when the special order is ready. If you wish to receive your other items ahead of the special order item, please complete separate orders. Standard shipping and handling charges will be applied to each order.
My question wasn't answered here. How do I contact Catholic store, Leaflet Missal?
Please feel free to contact us for additional information.
- Email: Click here to contact us via email. Customer Service will make every attempt to reply within one business day.
- Phone: Call Customer Service toll-free at 1-888-532-3538. The customer service line is answered by a knowledgeable Leaflet Missal employee Monday - Friday 9:00 am - 5:00 pm, Central Time. Most questions can be answered at the time you place the call.
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