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Christian Gift Shop Leaflet Missal Return Policy and Conditions
Returns Guidelines
Our goal is customer satisfaction. We understand you may occasionally need to return an item. Returns will be accepted within 30 days of receipt. A refund or credit will be promptly granted once the item is received in our warehouse.
Authorization RMA Required
Please call or email Customer Service for return authorization prior to returning an item. You will be issued an RMA number to include with your return. This number will ensure smooth processing of your return through our facility.
Please tell us when you call for return authorization if any of the following apply as special instructions may be necessary in these situations:
- you would like to exchange for a different size or new item
- you are returning a gift purchased by another person
- you received an incorrect, damaged or defective item
Conditions and Restrictions
Please understand that returned items must be new, unused, and include all original product accessories and packaging. Postage will not be refunded. Restocking fees will be assessed if items are late, incomplete, or damaged. Some items are subject to special return conditions or restrictions, see below.
Books: must be returned unused and unmarked
Communion Dresses: must be returned within 7 business days of receipt; must be unworn and have all tags attached; must be accompanied by original sales receipt
Food Products: non-returnable
14KT Gold Returns: all 14KT gold jewelry items will be assessed a 20% restocking fee
Jewelry: It is normal for body oil and perspiration to discolor sterling silver and other metals. Our jewelry, therefore, is not guaranteed against tarnishing or changing colors. No returns of worn jewelry will be accepted. Postage will be billed on jewelry items returned to the customer.
Media Products: CDs, DVDs, audiotapes, videotapes, and software are non-returnable. If you receive a defective disc or tape, please call Customer Service to arrange for a replacement.
Personalized Items: All personalized items are non-returnable. This includes embossed, embroidered, engraved, custom printed, and all other personalized items.
Special Order Items: All special order items are non-returnable. This includes sized rings, patron saint rosaries, 14KT patron saint medals, and all other special order items.
If you're all done browsing our return policy and would like to continue looking at the rest of the site, we recommend you check out our great selection of Catholic gifts.
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